Ordering Policy

Ordering Terms

General: Our primary place of business operation is within the State of Massachusetts, United States of America. All orders & purchases are made within the State of Massachusetts and are subject to the laws and commercial regulations of the State of Massachusetts.

All information provided to Karmin Direct for an order or purchase is subject to verification.

We are a retail establishment; we do not offer wholesale pricing. Volume discount may be available on certain items, subject to our discretion. Please contact us for details. (Minimum order dollar value will apply. Assortment requirement applies. Contact us for details).

Orders placed are subject to our Returns Policy.

Note 1: Product color may slightly vary due to photographic lighting sources or due to monitor settings. 

Note 2: California Proposition 65: Products sold may contain chemicals known to the State of California to cause cancer, birth defects or other reproductive harm. Please refer to the following links for additional information.
 https://www.p65warnings.ca.gov/new-proposition-65-warnings.
 https://oehha.ca.gov/proposition-65/law/proposition-65-law-and-regulations.

Order Modification / Cancellation

Orders may be modified or canceled prior to the transmittal for processing the order. Once an order is processed by our shipping services, we may not be able to modify or cancel an order. We will make reasonable effort to accommodate any request, however we are not able to guarantee modifications to orders sent for fulfillment. (* This is exclusive of contacts made by our company representatives by phone or e-mail during the order fulfillment process.)

Credit Cards

Orders paid by Credit Card should adhere to our Address Validation standards – which are dictated by card issuers (your bank). Orders without a proper billing address provided may be rejected and/or cancelled. (Billing Address is the address at which you receive your credit card statement.). Orders paid by Credit Card may NOT ship across country lines (Payment using a card issued in a country other than your own.)

Shipping

Shipping charges are NON-REFUNDABLE.

Order Shipment is subject to carrier limitations. We cannot adjust parcels once in transit. Delivery times do not include the day the order was shipped/placed.

Shipments returned as “refused delivery” or “undeliverable” may be subject to actual shipping charges, PLUS return shipping charges as imposed by the carrier and all other fees & charges involved with the handling of the returned shipment.

Undelivered shipments are subject to a reshipment fee if requested for reshipment.

Replacement Goods

Replacement goods are shipped via standard shipment. Express shipping is not available.

Expedited shipping charges/fees on replacement goods may be the responsibility of the customer.

Check/Money Order

Orders paid by check/money order will be shipped AFTER receipt of payment.

Payments made by Check/money order are subject to verification.

Payments that are unverifiable may be rejected.

We will not ship an order paid by Check/Money Order via express service, unless pre-arranged and authorized by a representative of AlHannah.com.

No Collect-on-Delivery (COD) service is available

International Customers

International Orders are subject to Customs regulation and US & International Law.

We ship to most countries serviced by USPS. You can check your country by visiting USPS (United States Postal Service)

We are unable to mark forms as “gift” due to US & Foreign Customs regulations. Exchange & Return orders may be marked as such.

International orders may be subject to duties and taxes imposed by your government. We do not impose these charges at time of sale – and these charges are NOT part of the cost of shipping. These fees may be due at the time of delivery if they apply to your purchase. Please contact your local Customs office or Post Office for more information on any applicable duties or taxes on your import.

We do not ship International via Courier. We do not allow or ship by unauthorized shipping methods, such as pickup by your courier or agent.

Unclaimed International orders are subject to shipping & handling fees. International packages that are returned as refused, unclaimed, or customs not paid will be assessed a charge of the actual shipping costs of the package, and any other costs incurred in the processing & handling of your order.